Prices, Reservations and Payment
Our Odyssey prices are in different currencies related to the locations of the trips. All European, Middle Eastern and North African trips are priced in Euros. Our South American and Japanese Odysseys are in USD and our Australian Odyssey is in AUD. This allows us to price accurately, keeping our prices fair for our riders.
Our payment schedule is in Australian dollars because we are an Australian company. We accept payments in AUD, EUR, USD and GBP.
Deposit and Exchange Rates
To reserve your spot on an Odyssey we require a deposit of $AUD 2000 per person (or equivalent in EUR,USD or GBP). The day you pay your deposit we lock in your exchange rate. This exchange rate will only be used if you choose to pay your tour invoice in a currency different to that of the Odyssey. You are always welcome to pay in the currency of the Odyssey, avoiding any potential currency fluctuations.
Payment Schedule and Cancellation Conditions
Our team works very hard to get all the details in place from the day you sign up for an Odyssey to the day it finishes. A lot of this work involves costs with suppliers - hotels, restaurants, local guides, flights, ferries, gulets etc! Much of this we cannot get back. Therefore our refunds are based upon these costs and our office labour is not included.
We highly recommend that you have travel insurance in place to cover any unforeseen eventualities that may cause you to cancel your trip.
Our payment schedule and cancellation conditions are as follows:
| Time to Departure | Payments Due | Cancellation Policy | Our financial commitment to your Odyssey |
| On Sign Up - Deposit | $AUD 2,000 (or equivalent) | Fully transferrable or refundable until 8 months out | At 12 months, everything is booked. Hotels/boats/ guide logistics |
| 8 Months | $AUD 5,000 (or equivalent) | 50% of funds paid to date are non-refundable | Flights/ferries/gulets/transfers/extra vehicles |
| 4 Month | Balance | 50% of funds paid to date are non-refundable | Dinners/activities/custom gear |
| 2 Months | No Refund |
Single supplement
We charge a single supplement to individual travellers who wish to ensure they have private rooms throughout a trip. This payment
If stipulated on the booking form that a single traveller would like Bike Odyssey to find them a roommate we will try our very best to fulfil this request. In the event that we are unable to find a roommate for you, then the single supplement is applicable.
Cancellation by Bike Odyssey
Bike Odyssey reserves the right to cancel any tour, or remove any guest from a tour, at any time for any reason determined at our sole discretion, including if there are too few participants, or if the quality of the trip or the safety of travellers is judged by Bike Odyssey to be compromised. In such a case, refund of payments received by Bike Odyssey shall constitute full and final settlement. In the event of cancellation, Bike Odyssey is not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs. However, we are human and will do our best not to cancel any tours unless there genuinely is no choice and if forced to do so will do everything in our power to help you with any changes you need to make.
Preparing for Your Trip
Our trips entail risks—and rewards—beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to appreciate that in some countries local living standards, practices, services and accommodations may differ from those in their own countries.
Travel Documents and Passports
The visa and passport requirements of countries to which we travel vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavor to provide you with accurate information about these requirements it remains the responsibility of each traveller to verify that he or she has the appropriate travel documents for his or her nationality. Bike Odyssey is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.
External Travel Services
Bike Odyssey may recommend the services of external travel companies or other support services in response to requests made by travellers for services outside of the scope of a Bike Odyssey trip. Although we endeavor to recommend only companies that provide the highest levels of service and work closely with them to try to obtain special treatment for Bike Odyssey travellers, we do not guarantee the services provided by third parties. Bike Odyssey is not liable for any injury, expenses or costs arising from any services, or lack thereof, provided by any third party nor the standards of care which travellers experience when using those services.
Insurance
Once you have made a deposit for an Odyssey, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependents, in case of any loss of property or illness, injury or death. It is obligatory for all guests to have health insurance when coming on tour with Bike Odyssey.
Medical Questionnaire
We require all guests to fill out a medical questionnaire which will be sent to you after you have paid your deposit. If you wish to review it before paying your deposit please just let us know.
What responsibilities do I assume as a guest?
Fitness and Health
Guests are responsible for ensuring that they have a suitable level of experience and fitness for the tour they sign up for. We require guests to advise us of all medical and dietary problems/restrictions prior to the tour. Guests are responsible for showing up at the designated starting point with the appropriate gear and clothing. Bike Odyssey reserves the right to exclude a guest from the tour, if in the opinion of the trip leader, their continued participation may prove detrimental to their own welfare or to the well-being and enjoyment of the other guests.
Rental Bikes
Guests are responsible for rental bikes whenever they are in their care. This means that during the day whether riding, at coffee or lunch bikes, are the guest's responsibility. When we reach our hotels and bikes are handed over to our guide team, Bike Odyssey assumes responsibility. When in their care, renters are also responsible for any damage to the bikes (excluding minor nicks or scratches). Renters are also liable for the full replacement cost should the bike be lost or stolen.
GPS Units
If guests chose to use our GPS units then they are their responsibility for the duration of the tour. We will provide a charging cable so guests can charge their own units. If the units are damaged or stolen then it is the guest's responsibility to replace the GPS unit.
What are Bike Odyssey's limitations of liability?
Bike Odyssey is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Bike Odyssey is also not liable for: expenses (e.g., meals, transportation or hotel costs) not specified as included in the trip cost but which may be required to get to or from a trip start or end. Bike Odyssey reserves the right to make route and hotel modifications as necessary to improve the trip's quality or to accommodate the comfort and well-being of guests.
Getting in contact
Our office address is Bike Odyssey, 356 Woodhill Mountain Rd, Berry, NSW, 2535, Australia. Please contact us at any time via any of the following ways which is convenient: Email on [email protected], Phone: +61 412 540 984, WhatsApp: +61 412 540 984. We are based in Australia and we appreciate the difficulties of contacting each other over different time zones. If we are asleep, my apologies, we will call you back as soon as we are awake!